50ok Privacy Policy —
Your Data Is Our Responsibility

General Overview

50ok is a trusted online gaming and betting platform operated for players in Bangladesh. We place the highest priority on the privacy of our users. This privacy policy explains how 50ok collects, stores, processes, and protects your personal information.

This policy applies to the 50ok website, mobile platform, and all associated services. By using 50ok's services, you are considered to have given your consent to the terms of this privacy policy. If you have any questions about this policy, please contact us directly.

We may update this privacy policy from time to time. For any significant changes, we will notify you through the platform. We therefore recommend reviewing this page regularly.

Purposes for Using Information

50ok uses the information collected about you for the following legitimate purposes:

• Account Management: To create, verify, and keep your account secure.
• Identity Verification (KYC): To verify age and identity in compliance with anti-money laundering and responsible gaming policies.
• Financial Transaction Processing: To securely carry out deposits, withdrawals, and bonus payments.
• Customer Service: To properly resolve your questions, complaints, and requests.
• Platform Improvement: To analyse your usage patterns and improve service quality.
• Security Monitoring: To prevent fraud, abuse, and unauthorized access.
• Regulatory Compliance: To meet legal obligations and regulatory requirements.
• Personalized Experience: To provide relevant promotions and services based on your preferences.

When and With Whom Information May Be Shared

50ok never sells your personal information to third parties for commercial purposes. However, necessary information may be shared in the following limited circumstances:

• Payment Processors: Information necessary solely for processing transactions is shared with bKash, Nagad, Rocket, and banking partners.
• Technology Service Providers: With technology partners who assist in operating our platform, who are bound by strict confidentiality agreements.
• Game Software Providers: Only the technical information required for game operation is shared with Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and other providers.
• Legal Obligations: In response to a court order or a properly lawful request from a legal authority.
• Fraud Prevention: With security organizations where necessary to protect users' interests.

Outside the circumstances listed above, 50ok does not share your information with third parties under any circumstances.

How Long Data Is Kept

50ok retains your information only for as long as necessary. The retention period depends on the nature and purpose of the information:

• Account Information: For as long as the account is active, and for the period required to meet legal obligations after the account is closed.
• Financial Transaction Records: For the period required under financial regulations (generally at least five years).
• Communication Records: For a reasonable period after a support case is resolved.
• Technical Logs: For the short period required for security analysis.
• Cookie Data: For the period set according to the type of cookie.

Once the specified retention period has passed, your information is securely deleted or anonymized.

Your Rights Over Your Information

As a registered user of 50ok, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: If any of your information is incorrect or outdated, you may request that it be corrected.
• Right to Request Deletion: In certain circumstances (such as after closing your account), you may request that your information be deleted, unless it is required to be retained for legal reasons.
• Right to Restrict Processing: In certain circumstances, you may request that we limit the processing of your information.
• Right to Opt Out of Marketing Communications: You may request at any time to stop receiving promotional messages.
• Right to Lodge a Complaint: If you have concerns about our data protection practices, you may contact our support team directly.

To exercise these rights, contact our support team via 24/7 live chat or by email: [email protected]

Age Restriction

50ok provides services only to individuals aged 21 and above. We do not knowingly collect information from minors. An age verification process is followed during account registration.

If we are informed that a minor has created an account on our platform, we will immediately close that account and delete the associated information. Parents and guardians are requested to contact [email protected] if they suspect such a situation.

Policy Update Process

50ok may update this privacy policy from time to time. Changes may occur for the following reasons:

• Changes in legal or regulatory requirements
• Improvements to our services or technology
• Improvements based on user suggestions and feedback
• Changes to industry best practices

For any significant changes, we will notify you at your registered email and post a notice on the platform. The updated policy will take effect from the date of publication. If you continue using 50ok after the changes, you will be considered to have agreed to the new policy.

We recommend that you visit this page regularly and note the date of the latest update.